1. When will my parcel be delivered?

Deliveries are typically made the next working day after the parcel has been shipped by the sender. On the morning of delivery we can provide you with a one hour delivery window. To track your parcel or view your one hour time slot follow the link and enter the parcel number provided by the sender of the goods link.

2. My parcel has not arrived, what do I do now?

You have a number of options to re-arrange delivery, please click this link.

3. Can I have a delivery on Saturday?

Our standard delivery days are Monday to Friday, we currently do not offer an upgraded service for a Saturday delivery, however you can contact your sender who may be able to upgrade your delivery. You can still upgrade your delivery to before 10:30 or before noon by clicking here.

4. Can I change the date of delivery?

You can change the delivery date if you are not available to receive your parcel on the scheduled delivery day. You can do this easily by selecting the following link.

5. I will not be at home, can you leave the parcel for me in a safe location?

You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply selecting the following link.

6. Can you leave my parcel with my neighbour?

You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply following this link. Please be aware that we can only delivery to a neighbour within the same post code.

7. Can you deliver my parcel to a different address?

We can deliver to an alternative address within the same post code, simply follow this link. Should you wish to change this to an address outside your post code we will need instruction and authorisation from the sender of the parcel. Please contact your sender to arrange.

8. Can I collect from the depot?

If we have attempted a delivery and you have been left a calling card you can arrange to collect from the depot by selecting the following link. If we have not yet attempted to deliver you are unable to do this as the parcel will still be out for delivery, however you have a number of options to choose from by selecting this link.

9. Where is my local depot?

You can view your local depot details by simply selecting the following link and entering your post code.

10. Can I change the one hour delivery window given today?

The one hour window is calculated on the morning of delivery. If this time is not convenient for you there are a number of options available to you, please select the following link.

11. I have not had a calling card but the website says you have tried to deliver, what now?

We can rearrange delivery for you even if you have not got the calling card reference number please enter your parcel number using this link.

12. I have received my parcel and it is damaged...

Please contact the sender of the parcel, who will make arrangements for the collection of the parcel and discuss a replacement with you.

13. How do I return my parcel?

Contact your sender who will explain how to arrange for the parcel to be returned.

14. I do not have the consignment number...

You will need the consignment number to track your parcel. If you do not have this then please contact the sender.