Deliveries
are typically made the next working day after the parcel has been
shipped by the sender. On the morning of delivery we can provide you
with a one hour delivery window. To track your parcel or view your one
hour time slot follow the link and enter the parcel number provided by
the sender of the goods link.
You have a number of options to re-arrange delivery, please click this
link.
Our
standard delivery days are Monday to Friday, we currently do not offer
an upgraded service for a Saturday delivery, however you can contact
your sender who may be able to upgrade your delivery. You can still
upgrade your delivery to before 9:30 or before noon by clicking here.
You
can change the delivery date if you are not available to receive your
parcel on the scheduled delivery day. You can do this easily by
selecting the following link.
You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply selecting the following link.
You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply following this
link. Please be aware that we can only delivery to a neighbour within the same post code.
We can deliver to an alternative address within the same post code, simply follow this
link.
Should you wish to change this to an address outside your post code we
will need instruction and authorisation from the sender of the parcel.
Please contact your sender to arrange.
If
we have attempted a delivery and you have been left a calling card you
can arrange to collect from the depot by selecting the following
link.
If we have not yet attempted to deliver you are unable to do this as
the parcel will still be out for delivery, however you have a number of
options to choose from by selecting this
link.
You can view your local depot details by simply selecting the following
link and entering your post code.
The
one hour window is calculated on the morning of delivery. If this time
is not convenient for you there are a number of options available to
you, please select the following
link.
We
can rearrange delivery for you even if you have not got the calling
card reference number please enter your parcel number using this link.
Please
contact the sender of the parcel, who will make arrangements for the
collection of the parcel and discuss a replacement with you.
Contact your sender who will explain how to arrange for the parcel to be returned.
You will need the consignment number to track your parcel. If you do not have this then please contact the sender.
