Why have I been charged 0.50p more than quoted?
Please check the delivery postcode, there is a congestion boundary in
London. The postcodes affected are W1, EC1, EC2, EC3, EC4, WC1, WC2,
SW1, SE1 and SE11.
Why have I been overcharged for my DPD consignment to Switzerland (a non-EU destination)?
An additional charge of £25 will be made for DPD consignments for
customs clearance for non-EU destinations subject to terms of shipment.
Why has the consignment weight been increased on the invoice?
If it is a DPD consignment, please check the dimensions of the parcel
sent, as the volumetric weight will apply if greater than the actual
weight. Domestic consignments are often check weighed and if the weight
is found to be inaccurate on the consignment note, it will be verified
and amended by the depot staff.
Why have all consignments been charged at a higher price?
If consignments have been charged at a higher price than before, it
is more than likely an annual price increase has been applied. This is
an automatic procedure, which will be advised in writing by central
sales. Please contact us and we can advise if this is the case and put
you in contact with central sales if further information is required.
What is your fax number?
Either 0844 824 0559 or 0121 647 0871.